Conversational Bot
PROBLEM STATEMENT
Indian Oil Corporation Limited (IOCL) recruits about 1000+ of people every year, they required an automated process to address this issue of:
- An intelligent machine that converses with people.
- On-boarding employees.
- Addressing HR-related questions.
SOLUTION
Conversational bots are highly efficient, and they have the ability to manage up to 80% of the general questions asked by employees, which is efficient resource management. Research shows that having conversational bots reduces costs by 30%.
24X7 availability, bots don’t need coffee breaks or lunch hours. They aren’t absent due to illness, holidays, or even natural disasters, which can put human lives at risk.
FIO BOT, an intelligent conversational bot, is proposed to assist in smoothly onboarding the employees to the organization.
It converses in many aspects:
- HR policies, systems, and procedures
- IOCL employee HR specific data
- Work environment and safety onboarding formalities
Conversational bots can be highly customizable and have multiple applications.
01 | Applications of Chatbot
DATA SCIENCE SOLUTION
Why now? In recent years, there has been a lot of improvement in the intelligence of chatbots.
Why now? In recent years, there has been a lot of improvement in the intelligence of chatbots.
02 | How far chat bots have come in talking like humans.
Sensibleness and specificity average (SSA)
Proposes Metrics: Sensibleness and Specificity Average (SSA)
- Sensibleness: A bot’s responses have to make sense in context. It’s 97% for humans.
- Specificity: Don’t be boring
Best results
- Human:86%
- Meena:79%
- Mitsuku: 56%
These are the proposed metrics to measure the intelligence of a chatbot.
03 | An example of how a conversation between a chatbot and a human
